Terms of Service

The terms and conditions below apply to all online purchases; please review them. By purchasing through this website, you agree to these terms outlined below.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, don't hesitate to get in touch with us to discuss it.

CONDITIONS OF USE

These conditions apply to the use of this website, and by accessing this website and placing an order, you agree to be bound by the conditions set out below. If you disagree to be bound by these conditions, you may not use or access this website.

Before you place an order, please contact us by email if you have any questions relating to these conditions.

REGISTRATION

The personal information you are required to provide when you register as a customer must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to your personal information by contacting us by email.

CONTRACT

Once we have received payment, we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

PRICES

The customer makes the purchase, and it is related to the available, illustrated and described products shown on their respective pages (images are approximate). 

The established price is fixed and final. It does not include the delivery costs charged separately and will be added at checkout before the order confirmation. 

All prices in GBP are VAT inclusive; prices seen in other currencies exclude 20% UK VAT. 

For delivery outside of the UK, all cross-border duties and taxes are the responsibility of the customer. The customer is also responsible for verifying the delivery and the possibility of delivering in his own country. 

PAYMENT

Customers outside the UK are responsible for paying directly to the carrier or to the transporter the customs taxes, VAT or other taxes concerning the importation of products in the countries where they will be delivered. 

The customer will pay the payment of the purchased products and the shipping costs through these modes: Credit/Debit card or bank transfer.

Payment by bank transfer must be received within ten working days from the order. After that date, the order will become void.

PRODUCT INFORMATION

Some of our products are high-quality reproductions and are not originals. Our items are quality reproductions inspired by the style but not exact replicas of the original designs. The actual designer does not produce our products, nor is Nue Modern affiliated with the official manufacturers. Any mention of the designer or original product name is only for descriptive purposes.

Every effort is made to ensure the integrity of colour in our images. However, we cannot guarantee an exact colour match due to the inherent digital colour representation variation. For this reason, colours should only be considered an approximation, and the actual physical colour may differ from the one displayed on the screen. Every care is taken to ensure descriptions and measurements are accurate. However, variations may occur, and measurements are approximate. Measurements are based on information supplied to us by the manufacturers, and the method of recording size and form can be interpretative and vary slightly in production. Therefore images of the items shown on the website are offered as a guide only and may differ from the actual physical item due to the upholstery, finish, size selected and manufacturing processes. 

It is impossible to guarantee uniformity of colour, grain or texture with products made from natural materials such as wood, marble or stone and may have natural inconsistencies in grain or pattern. All-natural products are subject to the whim of nature, and their uniqueness should be considered a vital part of their allure. For this reason, similar products with natural finishes bought at different times will not necessarily be a perfect match. Nue Modern is not responsible for textile and natural variations.

The majority of our products are fully assembled, but certain products will require some assembly. If any help is needed, please don't hesitate to email us.

LEAD TIMES

Standard items advertise a lead time of 4 - 8 weeks. This does not include the processing period of 5 - 7 working days.

Items labelled as Made-to-Order have an estimated lead time between 14 to 18 weeks. It is essential to understand the processes involved with these orders. The lead time is based on an average, and some things can slow this down, including the following:

  • Shipping – The shipping from our factory can be affected by loading delays, weather conditions, port arrival, customs, etc., which are directly out of our control.

  • Production – Sometimes, production can be slower than expected because of the availability of raw materials, public holidays etc.

  • Date of Order – We import once a month from our suppliers; therefore, the date you order makes a difference to the length of time the order may take.

We try our best to keep customers informed of the progress, but it is not always possible. As part of the terms on Made-to-Order, you must allow 18 weeks for arrival and should it be delayed any further, we will contact you to inform you of any further delays.

Please note that our Chinese suppliers close entirely for all of August and over Christmas and Chinese New Year, which will add extra days/weeks to our lead times.

DELIVERY

We will deliver your order to the delivery address given at the time you place your order. All shipping fees will be calculated at the checkout and based on size, weight and destination. We aim to keep our delivery charges as competitive as possible. Delivery will be made as soon as possible after your order is accepted, depending on the product's lead time. Please note that delivery times are only estimates, and longer delays may occur. You will receive tracking information (where possible) by email once your Goods have been dispatched. You will become the owner of the goods you have ordered when they have been delivered to you. 

The Goods are adequately packed for travel, and they are at the customer's risk from the time of delivery to the carrier. Therefore, Nue Modern recommends that the customer verifies the condition of packages immediately upon delivery. 

If the customer is unable to take delivery for some reason, they can arrange a second attempt or collect the goods from a designated address or courier depot. However, if the customer fails to cooperate with the agreed delivery attempts or an order is undelivered, incorrect details have been provided. Therefore, the goods are returned to us; we may, at our discretion, cancel the order and deduct 20% of the total value of the order from the refund to cover return, storage and insurance.

In case of delays, accidents, total or partial loss or other problems, it is up to the customer to have recourse to the carrier, without it being the responsibility of Nue Modern. 

Therefore, at the point of delivery, Nue Modern recommends that the customer checks on the delivered goods' condition before signing the acknowledgement of receipt for the package. Once you sign, it's no longer possible to open a claim for any damaged products. It's in your right to open and check any products if the packaging has any sign of damage. 

If the customer notes any damage, they shall reject the Products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with a recorded receipt sent to the carrier within three (3) working days following the delivery date of the products. A copy shall be forwarded to Nue Modern Design Ltd. 1a Bethwin Road, Flat 6 - SE5 0SJ London, UK. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition, and no claim can be made for a repair or replacement.

IMPORT DUTY

(This applies only for orders outside the UK) Goods ordered from our site may be subject to customs and clearance fees, duties, and taxes, which the customer must pay before delivery. All cross-border duties and taxes are the responsibility of the customer. You will be responsible for the payment of any such import duties and taxes. Failure to make payment will result in delays and potential storage fees for which Nue Modern cannot be held responsible and, ultimately, the return of the Goods and further costs accrued. The customer is fully responsible for checking their country's unique policies and rulings with regard to imports. Nue Modern cannot be held accountable for any costs incurred from the release of goods from any customs office. Please be advised that we reserve the right to deduct 20% of the total value of the order from any refund to cover return, storage, and insurance for shipment of Goods refused by the customer at Customs in the destination country.

CIRCUMSTANCES BEYOND OUR CONTROL

In circumstances beyond our control, Nue Modern reserves the right to cancel, change or suspend the operation of this website until an order or normal operations are restored. Nue Modern will not be held liable for any contract failure resulting from such an exceptional event. Additionally, we are not responsible for delays outside our control. As we do not manufacture the products we supply, if an event outside our control delays our supply, we will contact you as soon as possible to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, at our discretion, it would be dealt with financial reimbursement.

RIGHT OF WITHDRAWAL

You may return any product to Nue Modern should it be incorrect or the goods do not meet your approval. Any courier damages or incorrect deliveries should be advised by email, together with a clear digital image of the problem, within three days of receiving the goods.

If the goods do not meet your approval, we will offer an exchange (or refund if stock is unavailable). You will need to notify Nue Modern by email within seven days of receiving the goods and return the goods within 14 days of receipt.

The consumer can not exercise the right of withdrawal for the supply of goods made-to-order, custom made or in COM, "Based on a personal choice or clearly personalised" clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013, for more information contact our customer service. 

Made-to-Order and custom-made items can only be cancelled, modified or returned within seven days of placing the order; after that time, it must be presumed that production has commenced and any cancellation or modification is no longer possible. When ordering a Made-to-Order or custom-made piece of furniture, it is critical that you are certain that the specification you order exactly meets your requirements. Once manufacturing has commenced, it will not be possible to change it. The Made-to-Order or custom-made items with an estimated shipping time of 14 to 18 weeks cannot be cancelled, even if the order is subject to an unforeseen delay.

 

Cancellation and refund of Made-to-Order items are only possible if your order is not delivered by the 30th calendar week of the date of purchase. Items made in the customer’s own material (COM) are final, and no cancellation, exchange, or refund is possible.

Return costs must be charged to the customer. After the receipt, Nue Modern will examine the goods to verify any damages (substantial integrity is an essential condition for the exercise of the right of withdrawal). For example, suppose the goods have been damaged during the transport. In that case, Nue Modern will inform the customer (within five working days from the receipt of goods) to enable him to make a timely complaint against the carrier of choice and get a refund of the value of the property (if insured). In this case, the product will be made available to the customer for return, simultaneously cancelling the withdrawal request. 

Nue Modern is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. 

REPLACEMENT  

Should a Made-to-Order or custom-made item be received damaged or defective, after inspection, the item will be repaired, or a replacement will be arranged at no cost to the client. However, this is dependent on the client taking the following action:

  • Upon receiving the goods, please inspect the packaging before opening it, and photograph any external damage; the courier company/driver must be informed directly upon delivery. All packaging must be kept as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition, and no claim can be made for a repair or replacement.

  • Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage or defect cannot be made after three days.

  • Any claim regarding a damaged or defective item must be made at once by email with photographic evidence.

  • Whenever a client returns a Made-to-Order product, it must be adequately packed in the original packaging to prevent further damage.

RETURNING FAULTY OR DAMAGED GOODS

In the event of a standard item delivered damaged or defective, after inspection, the item can be repaired, or a replacement will be arranged at no cost to the client, or the item should be returned to Nue Modern within seven days of receiving the item. However, this is dependent on the client taking the following action:

  • Upon receiving the goods, please inspect the packaging before opening it, and photograph any external damage; the courier company/driver must be informed directly upon delivery. All packaging must be kept as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition.

  • Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage or defect can not be made after three days.

  • Any claim regarding a damaged or defective item must be made at once by email with photographic evidence.

  • Upon receipt and inspection of the goods and having verified the nature of the complaint, we will give you a refund for the amount paid for the item. Wherever possible, the goods must be packed in the original packaging to prevent damage.

If you wish to return a standard and non-damaged item, please get in touch with us by email within 48 hours of receiving your order. All non-damaged return notifications must be completed in writing within a maximum of 7 days of delivery in accordance with the following procedure:

  • The goods are to be returned in their original packaging in a perfect non-used condition within 14 days of receipt, along with your order reference number.

  • Where item(s) to be returned are large or require special handling (as determined by Nue Modern), we reserve the right to nominate a specialist delivery company and pass the transport cost onto the client. If the client accepts and then fails to meet a returns collection date, he will be charged again for the next and every subsequent attempt.

  • The cost of returning the item(s) will be the client's responsibility, who must ensure the transit of the goods.

As soon as we have received the goods in perfect condition, we will issue a store credit of the cost of the goods (minus any delivery charges if applicable), and we reserve the right, at our discretion, to charge 20% of the total value of the order to the customer as a re-stocking fee. We will process the credit note within ten working days of the return of the item.

WARRANTY

The manufacturer's warranty covers all our products for 24 months. Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc., caused by the customer either through use or installation of the product. We are obliged to offer a replacement or repair on warranted items. Due to distance selling, we always request digital images to process and assess any resulting warranty issue.

In the event of a problem, we have obliged the opportunity to correct it. We do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 14-day e-commerce ruling and returning unwanted items, b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier. Outside of 14 days, the items are on a return to base warranty to be repaired or replaced.

Please note that in manufacturing acrylic and fibreglass products, it is not unusual for there to be minor blemishes. However, this is not constituted as damage due to the nature of the material as long as they do not represent a significant size which will then deem the item as faulty.

Always check that the dimensions of hallways and doorways can fit the products ordered. If you miscalculate this, then we are not responsible, and the goods must be returned under the 14-day ruling, therefore, costing the customer shipping charges both ways.

We do not take responsibility for damage caused by the customer. Marks, scratches and chips that are not on the product when it arrives are the customer's responsibility. Likewise, Damage that was not present when boxed at the warehouse and the product signed for on delivery is the customer's responsibility.

Made-to-Order items are covered with the same 24-month warranty; however, they are not covered by the 14 day ruling of return as they have been made specially. It is a customer's responsibility, therefore, to order samples in advance to ensure suitability.

Due to the logistics involved, reported problems from EU countries would be dealt with financial reimbursement. We do not collect any return items. We either a) send replacement parts or b) pay compensation/refund amount for items damaged or missing. Warranty is void in all cases whereby any item has been modified from its original condition.

LIABILITY

Nue Modern will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other loss indirect or consequential that was not foreseeable by either party when the contract was formed.

If the goods delivered are not what you ordered, are damaged, defective, or of an incorrect quantity, we shall have no liability unless you notify us of the problem within three working days of said delivery.

Nue Modern will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.

Nue Modern shall have no liability to pay any money to you by way of compensation other than to refund the amount paid for the goods in question (minus any delivery charge).

Nue Modern will not accept liability for any delay in production, delivery, customs clearance or any service provided by a third party.

GOVERNING LAW

These terms and conditions are governed by English law. By accepting them, you agree to submit to the jurisdiction of the English courts in relation to any disputes arising in connection with these terms and conditions or the contract between us.

Nue Modern reserves the right to change, correct or update any information on this website at any time without notice.

SUMMARY OF YOUR KEY LEGAL RIGHTS

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example, furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund.

  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

  • Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

PURCHASE TERMS ACCEPTANCE

By clicking on the "Complete Order," you agree to our terms and conditions as given both above, bringing into existence a legally binding contract between us; please read them carefully.