RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Made-to-order items, custom-made items or items made in the customer’s own material (COM) can not be returned, exchanged or refunded. Deposits are non-refundable.

Goods that have been specially Made-to-Order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. 'Made-to-Order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered and put into production as per these specifications. All 'Made-to-Order' items are clearly labelled as such on the corresponding product page. If your order is received damaged or defective, then a replacement will be manufactured and delivered as soon as possible.

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PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH ARE RIGHT FOR YOUR NEEDS, AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED THE FOLLOWING DELIVERY UNLESS, OF COURSE, WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF THE INTENDED USE. NUE MODERN IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS. 

Consumers have the right to return the order within 14 days of receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received.

Any courier damages or incorrect deliveries should be advised by email, together with a clear digital image of the problem, within three days of receiving the goods.

Return costs must be charged to the customer. After the receipt, Nue Modern will examine the goods to verify any damages (substantial integrity is an essential condition for the exercise of the right of withdrawal). For example, suppose the goods have been damaged during transport. In that case, Nue Modern will inform the customer (within five working days from the receipt of goods) to enable him to make a timely complaint against the carrier of choice and get a refund of the value of the property (if insured). In this case, the product will be made available to the customer for return, simultaneously cancelling the withdrawal request. 

Nue Modern is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. 

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The consumer can not exercise the right of withdrawal for the supply of goods made-to-order, custom-made or in COM, "Based on a personal choice or personalised" (art. 55 Legislative Decree 09/06/2005 n. 206), for more information contact our customer service.